Privacy Policy

Last updated: 2026-10-13

1. Who is responsible for your data

SIA NRAV, registration number 40203206156, legal address Spilves iela 22, Rīga, LV-1055, email welcome@voilachampagne.com, phone +371 2327 3270, operates Voilà Champagne and is the controller of your personal data.

2. What we collect

• Account: name, email, password (stored only as a secure hash), date of birth (to verify that you are over 18), preferred language, and passkeys if you use them (we store only the public credential).
• Orders: delivery addresses, ordered items, delivery slot, order status and notes, and payment status and reference from the payment provider. We do not store card numbers.
• Technical data: IP address and browser details in server logs, and essential cookies.
• Messages you send us, for example by email.

3. Why we use it

• To create your account, process and deliver orders and support you (contract).
• To verify your age and identity and keep the records that alcohol, accounting and tax law require (legal obligation).
• To keep the site secure and prevent fraud and abuse, and to answer your enquiries (legitimate interests).

We do not sell your data and do not use it for advertising.

4. Cookies

We use only essential cookies: a session cookie that keeps you signed in, a security (CSRF) cookie, and a cookie that remembers your chosen language. They do not track you. We use no analytics or advertising cookies.

5. Who receives your data

Our servers are hosted on Google Cloud in the EU (Finland). All fonts, images and scripts are served from our own domain. We share delivery details with couriers, payment details with payment providers, and age and identity verification data with the verification service, only as far as needed. Some providers may process data outside the EEA under EU-approved safeguards.

If you contact us through WhatsApp, your phone number and messages are processed by WhatsApp (Meta) under its own terms; we use them only to reply to you.

6. How long we keep it

We keep account data while your account is active and delete or anonymise it on request. Order and accounting records are kept for the period required by Latvian accounting and tax law. Server logs are kept for a short period.

7. Your rights

You can ask us for access to your data, correction, deletion, restriction of processing, a portable copy, and you can object to processing based on legitimate interests. Write to welcome@voilachampagne.com. You can also complain to the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv).

8. Security

The site uses HTTPS, passwords are stored hashed, and access to personal data is limited to people who need it.

9. Changes

We may update this policy and will publish the new version here.